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About Us Animal Gift Club are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on 'contact us' at the bottom of this page.

Our Contact details:

Phone: 01392 826 499
Email: sales@animalgiftclub.com

Animal Gift Club
Exe Box,
Matford,
Exeter,
Devon.
EX2 8FD

Site designed & maintained by Otter House Ltd.

www.otterhouse.co.uk




Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Cancelling an Order:

Animal Gift Club strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 01392 826 499. If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, we will not refund your postage charges.





Shipping And Handling All other rates are as follows:


Orders Valued Less Than £1.99 = UK Postage £0.89
Orders Valued Over £2.00 Less Than £9.99 = UK Postage £2.25
Orders Valued Over £10.00 Less Than £26.99 = UK Postage £3.75
Orders Valued Over £27.00 Less Than £39.99 = UK Postage £5.95
Orders Valued Over £40 = UK Postage FREE


Your delivery will be processed within 48 hours on receipt and will usually take 1-3 working days to arrive, but please allow up to 21 working days. All UK orders under 2kg will be sent by Royal Mail, all other orders will be sent by TNT.



EU and Rest of World Shipping

Animal Gift Club welcomes orders to overseas addresses. Postage and packaging costs are based on order weight and delivery location and will be calculated during checkout.

Delivery to overseas addresses usually takes 3-7 working days but may occasionally take up to 28 working days.



Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01392 826 499 (International +44 01392 826 499) or fax us on or write to us at Exe box Matford Exeter Devon EX2 8FD United Kingdom

Privacy Policy Animal Gift Club do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy We offer a 30-day money-back guarantee.

If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund.



Returning an item:


For a refund, items must be returned within 30 days of purchase with the original packaging.

It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt.

You will receive a full refund, including the cost of delivering the goods to you.

We will refund your return postage costs if an item is faulty, however if the item is not faulty we cannot refund return postage.

Your refund will be processed within 30 days of the cancellation.

This does not affect your statutory rights.

Instructions for Return:

1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape.


2. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns.


3. Send your return to:


Animal Gift Club

Attention: Returns
Exebox
Matford
Exeter
Devon
EX2 8FD


We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team.


Instructions for damaged or wrong items:

If your order has been damaged or contains the wrong items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange.


Your rights to return goods are protected under the EU Distance Selling Directive