Terms and Conditions

 

Quick Links

About Us
Making A Purchase
Shipping & Handling
Reaching Us
Guarantee
Returns Policy
Privacy Policy

 

About Us


Animal Gift Club is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us by clicking on 'contact' at the bottom of this page.


Our Contact details:

Phone: 01392 826 499
Email: sales@animalgiftclub.com

Animal Gift Club
Exe Box, 
Matford, 
Exeter, 
Devon. 
EX2 8FD


Site designed & maintained by Otter House Ltd. 

www.otterhouse.co.uk

 

Making A Purchase


Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on the 'Basket' and you will be asked for a few details that we need to be able to complete the order. You can order securely using Sage Pay or PayPal to make payments using Visa, Visa Debit, Visa Electron Mastercard or via PayPal your PayPal account.

We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 


Cancelling an Order

Animal Gift Club strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout, we begin to process your order. If you decide after Checkout that you would like to cancel your order, please call 01392 826 499 or email sales@animalgiftclub.com 

 

Shipping & Handling


Rates are as follows: 

Orders Valued Less Than £39.99 = UK Postage £0.99
Orders Valued Over £40 = UK Postage FREE 


Your delivery will be processed within 48 hours on receipt and will usually take 1-4 working days to arrive, but please allow up to 21 working days.  All UK orders under 2kg will be sent by Royal Mail, all other orders will be sent by DPD.


EU and Rest of World Shipping

Animal Gift Club welcomes orders to overseas addresses. Postage and packaging costs are based on order weight and delivery location and will be calculated during checkout.

Delivery to overseas addresses usually takes 3-7 working days but may occasionally take up to 28 working days.
 

 

Reaching Us


If you need to reach us, please email us using the form on the contact page, Alternatively, you can call us on 01392 826 499 (International +44 1392 826 499) or write to us at Exe Box, Matford Park Rd, Marsh Barton Trading Estate, Exeter, Devon, EX2 8FD United Kingdom

 

Guarantee


We guarantee your satisfaction.  All our products come with a 30 day no quibble guarantee.

 

Returns Policy


We offer a 30-day money-back guarantee. 

If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund. 


Returning an item

For a refund, items must be returned within 30 days of purchase with the original packaging. 

It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt. 

You will receive a full refund, including the cost of delivering the goods to you. 

Please contact our customer service team to advise of any returns and we will of course supply a pre-paid returns postage label. 

Your refund will be processed within 30 days of the cancellation. 

This does not affect your statutory rights. 


Instructions for Return: 

1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape. 

2. Please contact us to advise of the return and we will send you a pre-paid postage label (If you do not have a printer we can post you a pre-paid postage label).

If you have questions about your return, please contact our customer service team.


Instructions for damaged or wrong items: 

If your order has been damaged or contains the wrong items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange. 

Your rights to return goods are protected under the EU Distance Selling Directive.